Last updated: July 2026
We collect information you provide directly to us when you create an account, including your name, email address, phone number, and shipping address. We also collect shipment data you enter (recipient addresses, package dimensions, weights) and payment-related information (transaction history, wallet balance). We automatically collect certain technical information when you use the Service, including IP address, browser type, device identifiers, and usage data.
We use the information we collect to provide and improve the Service, process shipping label purchases, communicate with you about your account and shipments, send transactional emails and notifications you have opted into, detect and prevent fraud and abuse, comply with legal obligations, and provide customer support.
We share your information with shipping carriers (USPS, UPS, FedEx) as necessary to process your shipments. We use third-party service providers including Stripe for payment processing, Supabase for database and authentication, EasyPost for carrier integrations, and Resend for email delivery. These providers are contractually required to protect your information. We do not sell your personal information to third parties.
We retain your account information and shipment history for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data by contacting us at support@theshippingdude.com. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention.
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage of the Service. You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Service.
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS) and at rest. However, no method of transmission over the Internet is completely secure. We encourage you to use a strong, unique password and to contact us immediately if you suspect unauthorized access to your account.
Depending on your location, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact us at support@theshippingdude.com. We will respond to your request within 30 days.
The Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.
If you have questions or concerns about this Privacy Policy, please contact us at support@theshippingdude.com.